An MSP (Managed Service Provider) takes this workload off the client’s plate by handling it end-to-end. Here’s what that looks like in practice:

  1. Inventory & Assessment
    • The MSP tracks all software in use across the company (including shadow IT employees might install).
    • Identifies outdated or redundant tools.
  2. Licensing & Compliance
    • Ensures all software is properly licensed to avoid legal or financial penalties.
    • Consolidates subscriptions so clients don’t overpay.
  3. Updates & Patch Management
    • Automates updates and patches so software is always secure and running smoothly.
    • Schedules them during off-hours to avoid downtime.
  4. Security Monitoring
    • Scans for vulnerabilities in applications.
    • Deploys endpoint protection and firewalls to safeguard against cyber threats.
  5. Vendor Management
    • Acts as the middleman with software vendors, so the client doesn’t waste time dealing with support calls.
  6. Optimization & Cost Control
    • Recommends alternatives if certain software is too costly or underused.
    • Helps consolidate tools for efficiency.
  7. User Support
    • Provides help desk assistance when employees run into issues.